Privacy Policy

Thank you for visiting iuufu.com. We are committed to protecting your privacy and ensuring transparency regarding how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices in compliance with global data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Scope of this Policy

This Privacy Policy applies to all users of our website, mobile application, and services related to custom product orders and customer support. By accessing or using our services, you agree to the collection and use of your information in accordance with this policy.

2. Data Privacy and Protection (GDPR & CCPA Compliance)

2.1 Collection and Use of Personal Data

We collect personal data that you provide directly to us when using our services. This may include:

Name, email address, and contact number
Shipping address and billing information
Device model, product preferences, and design selections
Communication logs with customer support

We use this information solely for:

Order fulfillment and delivery logistics
Product customization and design
Customer service and communication
Service optimization and performance analysis

We do not sell your data under any circumstance.

2.2 Data Subject Rights under GDPR (EU Residents)

If you reside in the European Union, you are entitled to the following rights under the General Data Protection Regulation (GDPR):

The right to access your personal data
The right to rectify or update your data
The right to request deletion (“right to be forgotten”)
The right to restrict or object to processing
The right to data portability
The right to file a complaint with a supervisory authority

To exercise any of the above rights, please contact us at:
📧 hengyouxin@iuufu.com (Subject line: “GDPR Request”)

2.3 Consumer Rights under CCPA (California Residents)

If you are a resident of California, USA, you are granted the following rights under the California Consumer Privacy Act (CCPA):

The right to know what personal information we collect and how we use it
The right to request deletion of your personal data
The right to opt out of any sale or sharing of personal data (Note: We do not sell data)
The right to non-discrimination for exercising privacy rights

To make a verifiable CCPA request, contact:
📧 hengyouxin@iuufu.com (Subject line: “CCPA Request”)

2.4 Data Retention & Security

Your personal data is retained only for as long as necessary to fulfill contractual and legal obligations. We maintain appropriate technical and organizational safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

Examples include:

Encrypted data transmission (HTTPS)
Role-based access controls
Regular security audits

2.5 Third-Party Services

We may share your data with trusted third-party service providers (e.g., payment processors, shipping companies) solely to perform services on our behalf. All third-party partners are contractually bound to comply with applicable data protection laws and use your data only for legitimate, service-related purposes.

2.6 International Data Transfers

If you access our services from outside of China, your data may be transferred to and processed in jurisdictions that may not offer the same level of protection as your own country. By using our services, you consent to such international data transfers, including storage and processing on servers located in China or other permitted jurisdictions.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and improve service performance. You will be given the option to accept or reject non-essential cookies in compliance with GDPR standards.

4. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, if significant, we will notify users via the app or email. Continued use of the services after changes implies acceptance of the revised policy.

5. Contact Us

For any questions or concerns regarding this Privacy Policy or your data rights, please contact:

📧 hengyouxin@iuufu.com
🕘 Customer Service Hours: 09:00–21:00 (China Standard Time)